Your Controls

Set Your Limits Before You Sit Down at Panda Casino

You play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Panda Casino account.

Set a limit

Licensed & auditedAnjouan license ALSI-427592. Independent testing by Gaming Laboratories International, QUINEL and SIQ.

Protection Basics

Not a Game of Chance With Your Safety

At Panda Casino, the same rules apply to everyone who opens an account.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-427592

National registerBetStop

National Gambling Helpline1800 858 858

Limit queries[email protected]

The Evening It Matters

From Guesswork to Ground Rules

When an evening starts drifting past what you planned, these are the switches already waiting in your account.

Decided Before, Not After

This caps what you can pay in over a set period, so the money leaves your card before it reaches the tables. Switch it on when you want a number decided in daylight.

Stop at Your Number

It stops play once your losses reach a figure you chose, rather than the one you reach in the moment. Set it if you know a bad run can pull you deeper.

How Long Have You Been Playing?

A quiet reminder appears after a stretch of play and tells you how long you have been sitting there. Turn it on if time tends to disappear once the reels start.

Close the Door Yourself

You lock your own account for a while and play stops at the door, not at the table. Choose it when a pause is what you actually need.

The Numbers Mid-Session

Short pop-ups show how much time has passed and what you have spent so far. Keep them on if you would rather see the numbers while you play.

Setting a Limit

Your First Limit, Step by Step

You will finish with a deposit or loss limit that stays in place for the period you picked.

Profile Menu, Then Limits

Open your profile from the account menu, then look for the responsible gambling section and confirm you are in the right account.

Choose the Right Cap

Pick deposit or loss limits, depending on whether you want to cap what you pay in or what you can lose.

Daily, Weekly or Monthly?

Choose a sum that fits your budget, then decide whether it applies daily, weekly or monthly before you confirm anything.

The Moment It Applies

Read the summary once more, accept it, and check that the new limit appears in your account straight away.

Pick the Stop That Fits

Can I Come Back Soon? At the moment you feel play turning heavy, a time-out shuts the account for the stretch you pick, whether hours or days. You choose it inside your account and the break runs until it finishes.

Close It for Good. Once a longer stop is what you need, self-exclusion inside the account closes it for the full stretch you set, and there is no early way back. You start it from the account itself, not through anyone else.

Join Before the Next Deposit. Once you register with BetStop, the national register run by the Australian Government, licensed Australian wagering providers must turn away your bets and stop marketing to you. The shortest stay is three months, and signing up takes about five minutes online. betstop.gov.au

Worried About a Young Person or a Relative?

Keep Proof of Age on File. Since only players of 18 or over may hold an account, identity documents are checked before any payout. Panda Casino reviews proof of identity, proof of address and a payment card photograph, usually within 5 hours.

What Can Hold a Site Shut? On any shared computer or phone, a blocking tool can stop gambling sites from opening at all. A device that cannot load them gives a young person less room to speak an adult into lending an account.

A Relative Learning What to Say. A conversation about money works better when it names the spending rather than the person. Relatives in Australia can ring the National Gambling Helpline on 1800 858 858 at any hour for guidance of their own.

Stop If You Recognise This List

Early noticing keeps a hobby from quietly becoming a cost you hide. Rather than waiting for a heavy loss, a ceiling on paying in or a break taken before play is the first step.

If a few of these feel familiar, that is information, not a verdict:

Playing longer than you planned before you started
Thinking about the next session during everyday tasks
Using money set aside for bills to keep playing
Borrowing or selling something to fund a session
Keeping your play quiet from people close to you
Chasing a loss with a bigger deposit
Feeling flat or irritable when you stop playing

Human Help

When You Cannot Say It Out Loud

It is for the hour when the playing has stopped and you want to talk to a person.

National Gambling Helpline

Counsellors answer the National Gambling Helpline at any hour, on any day, by phone, chat or email. Nothing is charged, everything stays confidential, and relatives can ring too. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings run across the country, where people who gamble sit with others doing the same and speak plainly. Relatives are welcome at the meetings too. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt is offered during weekday business hours; advisers help you plan repayments and speak to lenders for you. ndh.org.au

When You Waver

Limits, Pauses and Help

For the moment you are unsure how a limit, a pause or an exclusion behaves once it is switched on.

How can I help a relative who gambles too much?+

You can call the National Gambling Helpline on 1800 858 858 yourself, at any hour, and the counsellors there advise relatives as well as players. Gamblers Anonymous Australia runs peer meetings for people who gamble. Talk with your relative first, then suggest the helpline together.

Can I change a limit after I have set one?+

Limits live in your account settings and can be adjusted there whenever you want. Set them while you feel steady rather than mid-session, because a ceiling chosen after a loss is usually the wrong one. Choose the daily, weekly or monthly figure that still leaves money for everything else.

What do I do to shut my account for good?+

Write to the support team at [email protected] from your registered address and ask for closure. They will confirm the request and explain what happens to any balance still sitting in the account. Each player may hold one account only, so a closed one is not reopened for a fresh start.

Do the limit tools work the same on a mobile?+

The same account section opens on a phone as on a desktop, so the choices and the figures match what you set elsewhere. Whatever you switch on there follows your login, not the device. If a screen looks unfamiliar, the live chat team can walk you through it.

Does stopping here also block me at other sites?+

No. A self-exclusion inside Panda Casino covers this account only, while BetStop is the national register and reaches every licensed online and phone wagering provider in Australia. Joining BetStop online takes about five minutes and you can nominate a support person to help you through it.

Is there a way out of a self-exclusion sooner?+

No. The period you pick runs in full on this site, whether that is a short block or a long one, and it is there precisely because the decision was made in a clear moment. BetStop follows the same logic, with a minimum of three months that cannot be shortened by asking.