No more waiting on hold

Panda Casino: Your withdrawal is held until the check clears

Australian licensing rules require us to know who plays, and once your papers land the review takes about 5 hours.

Licensed & auditedAnjouan license ALSI-427592. Independent testing by Gaming Laboratories International, QUINEL and SIQ.

At the withdrawal

Learn what the check involves today

These six lines settle who is asking, how long it takes and how to reach the verification team.

Reviewing party

Panda Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-427592

Review time

5 hours

Needed by

Before your first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Four uploads

Getting your file approved without a resend

You will finish knowing exactly which copy each upload needs so nothing comes back rejected.

Sharp beats stylish

Photograph your passport, driving licence or national identity card in daylight, with all four corners inside the frame and no flash glare across the portrait.

Flat beats folded

Send a utility bill, bank statement or lease from the past three months showing your name and street address in full, and keep the page flat instead of folding it.

Which card did you use?

Photograph both sides of the card you deposit with, mask the middle eight digits if you prefer, and check that your name matches the name on your account.

Hours, not weeks

Sit tight while the team reads everything, usually within 5 hours, and reply once from your registered inbox if a copy comes back unclear.

Three papers

Everything you gain from a clean upload

We ask for the same three items from everyone, and each one answers a single question about you.

Proof of identity

ConfirmsYour name and date of birth

Must showFull face, photo page, expiry date

Proof of address

ConfirmsWhere you live now

Must showIssued in the last three months

Payment card photograph

ConfirmsYou own the card used

Must showBoth sides, last four digits legible

Why was my upload refused?

Use the spelling you registered. Your bank statement shows a different surname or a previous street, so the name on it does not match the account. Send a bill in the same name as your ID Show a recent document for the address on file

Expired then, valid now. Your licence expired before you sent it, and a casino can only accept identity papers that are still valid. Renew it and photograph the new card Check the expiry date before you upload

Can you read every line? The camera moved or the corner of the card got cropped, so the number and the photo cannot be read. Lay the card flat in daylight Keep all four edges inside the frame

When your deposits need explaining

If we ask where your money came from, the reason sits with our licence ALSI-427592 from the Anjouan Offshore Finance Authority, which requires that check. Nothing about it says you are suspected.

Depending on your case, the team may ask for one or more of these.

Recent payslips from your employer
Bank statements for the account used
Tax return or notice of assessment
A letter confirming your salary
Sale paperwork for a property

First cash-out pending?

Know the moments we check

Our checks follow the same pattern for everyone, and this is where each one usually falls.

Tell us before you switch

Switch cards or wallets and we may ask for a document that matches, since the name on the new route must line up with your account.

Have your ID ready

A floor of 18 applies, so a first deposit or a large win can prompt a copy of your ID to confirm your birth date.

Same person, two spellings

A nickname, an old street or a shortened first name sends the file back, so we ask for a copy that settles the difference.

The first cash-out

Nothing leaves the account until identity is confirmed, so your first cash-out is where the whole set of papers most often gets checked.

Five things settled

Common verification questions, settled

Straight answers to the five things players ask once a check lands in their inbox.

Can I send my documents straight from my phone camera?+

Yes. A recent phone camera captures everything we need, provided all four corners of each document are inside the frame and nothing is cut off or glared. Save the photo at full quality rather than a compressed messaging copy, then upload it from the same device.

What made you ask me where my money comes from?+

Nothing personal has triggered this. Our licence under the Anjouan Offshore Finance Authority requires routine checks on where funds originate, and the review keeps Panda Casino clear of money laundering. Send the paperwork and the question closes.

Do the same documents get requested a second time?+

Not while they stay valid and readable. We keep approved copies on file, so a later withdrawal usually clears without any new upload. Fresh documents are requested only when a card expires, an address changes, or a stored copy no longer scans cleanly.

My surname changed after marriage, so which name goes on the form?+

Use the name printed on the identity document you are sending, then attach the marriage certificate or change record so the two names line up. Our verification team links both records, usually inside the same review window, and nothing else needs resending.

Am I verified before I can take money out?+

Yes, at the latest before your first withdrawal. The casino may also ask earlier, at registration or on your first deposit, so an early upload spares you any hold when a payout is requested. Sending everything at the outset keeps the queue short.